A) iOS (iPhone/iPad) - You can install before traveling
- Open the email with your QR code (stable internet).
- Settings → Mobile Data (or Cellular) → Add eSIM → Use QR Code → Scan.
- Follow prompts and label the plan (e.g., “Travel eSIM”).
- Before travel: you may toggle the line off.
- On arrival: Settings → Mobile Data → Mobile Data (top) → select Travel eSIM; Mobile Data Options → Data Roaming: ON.
iOS —You can install on arrival at their destination:
- Same steps: then set Travel eSIM as Mobile Data and turn Data Roaming ON.
APN (iOS):
Usually automatic. If needed: Settings → Mobile Data → Travel eSIM → Mobile Data Network → APN: globaldata (lowercase). Leave other fields blank.
B) Android (Samsung and others) - You who install before traveling
- Open the email with your QR code.
- Settings → Connections → SIM manager → Add eSIM → Scan QR code.
- Accept prompts and label the plan.
- On arrival: Settings → Connections → SIM manager → Mobile data → Travel eSIM; Settings → Connections → Mobile networks → Data roaming: ON.
Android — you who install on arrival at their destination:
Same steps; then set Mobile data to Travel eSIM and Data roaming ON.
APN (Android):
- Settings → Connections → Mobile networks → Access Point Names.
- Select Travel eSIM profile; if missing, Add → Name: Travel eSIM; APN: globaldata.
- Save and select this APN. If an LTE field exists, set it to globaldata.
C) Google Pixel — quick steps
- Settings → Network & internet → SIMs → + Add SIM → Download a SIM instead → Scan QR.
- Enable the new eSIM.
- On arrival: Settings → Network & internet → SIMs → set Mobile data to Travel eSIM; Roaming: ON.
APN (Pixel):
Settings → Network & internet → SIMs → Access Point Names → Edit → APN: globaldata → Save.
One-device QR scanning (no second phone) iOS (iOS 17+):
- Open order confirmation → tap Install eSIM (if available) or screenshot the QR.
- Photos → long-press the QR → Add eSIM → follow prompts.
Android (Samsung):
- Screenshot the QR → Settings → Connections → SIM manager → Add eSIM → Scan QR code → tap Gallery icon → select screenshot → Done.
Pixel:
- Screenshot the QR → open Photos → long-press → Add eSIM → follow prompts.
Troubleshooting steps when customers are unable to access service.
- Restart your phone; toggle Airplane Mode.
- Confirm Mobile data uses Travel eSIM; Data Roaming ON.
- Verify APN = globaldata (lowercase).
- Try manual network selection to a supported partner.
- If still failing, escalate with order details and device model/OS.
Step by Step guide on How you can buy travel esim.
- Sign up: https://travelesim.mtn.com.gh → enter Full name, Email, Mobile number, Password → confirm via email (orders@knowroaming.com).
- Choose destination/region → select package.
- Pay (enter Visa card details).
- Receive QR code by email.
- Install (see steps above).
- Monitor usage in device Mobile Data settings; top up via website when low.