• Step 1: Ensure you have updated your MoMo App to the latest version and log out.
• Step 2: Select “Forgot PIN” as shown by the arrow in the image above on the MoMo App landing page.
• Step 3: Select “Verify Identity” to initiate the verification stage.
• Step 4: Read and tick the box to confirm the Privacy Policy and select “Start Verification” to proceed.
• Step 5: Validate your National Identification Card details and select “Next” to continue.
• Step 6: Select and approve camera access when prompted.
• Step 7: Validate your live photo and face. The liveness check data will be confirmed with the National Identification Authority (NIA) system. NIA validation/match must be successful.
• Step 8: Enter your new MoMo PIN and confirm. Do not use your date of birth, the last 4 digits of your phone number, consecutive numbers such as 1111 or 1234, or any of your last 4 PINs.
• Step 9: Enter the OTP to confirm the new PIN reset.
• PIN reset successful with SMS confirmation.