How to Transfer Your MTN eSIM to a New Device

You can move your MTN eSIM to a new device by deleting it from your old device and scanning the original QR code sent to your email during the first installation.

Before you start

* Connect both devices to the internet, preferably Wi-Fi.
* Ensure you can access the email containing your original eSIM QR code.

1. Delete the eSIM from your old device

iPhone

1. Go to Settings → Cellular/Mobile Service.
2. Select your MTN eSIM.
3. Tap Delete eSIM and confirm.

Android

1. Go to Settings → SIM Manager/SIMs.
2. Select your MTN eSIM.
3. Tap Remove/Delete eSIM and confirm.

2. Install the eSIM on your new device

iPhone

1. Go to Settings → Cellular/Mobile Service → Add eSIM.
2. Select Use QR Code.
3. Open the email containing your original QR code on another screen.
4. Scan the QR code and follow the on-screen instructions.

Android

1. Go to Settings → SIM Manager/SIMs → Add eSIM.
2. Select Scan QR Code.
3. Open the email containing your original QR code on another screen.
4. Scan the QR code and follow the on-screen instructions.

Alternative: You may use your new device’s camera to scan the QR code, if supported.

Important: QR code reuse depends on its status. If the QR code does not work, chat with Zigi on 0554300000.