Are you outside Ghana and have lost your MTN SIM, or is it damaged or no longer working? Don't worry! Eligible MTN Ghana prepaid customers can initiate a SIM replacement request remotely through the available self-service channels.
Option 1: Through the MyMTN App
- Open the MyMTN App.
- Select More → Self Service → Self-Service.
- Choose For Self.
- Enter the MTN number you wish to replace.
- Scan or manually enter the serial number of your new, blank MTN SIM card.
- Submit your request and accept the privacy policy.
- Complete the facial verification process and submit your request.
Option 2: Through USSD
- Dial *1333#.
- Select SIM Swap.
- Choose Option 1 – Swap for Own Number.
- Follow the prompts to receive a secure link.
- Enter the OTP sent to your MTN number.
- Provide the new SIM serial number.
- Select the reason for the replacement.
- Complete facial verification and submit your request.
Important Information
- The self-service option is available to eligible prepaid customers.
- Pay Monthly customers, PAYG Corporate numbers, MoMo Agents, MoMo Merchants, and blocked or suspended numbers are excluded.
- A new, blank MTN SIM card and its serial number are required.
- USSD replacement requires access to the OTP sent to your MTN number.
- If you experience challenges with facial verification, visit the MTN e-Request Portal or contact Customer Service for assistance.
Need Help?
Contact MTN Ghana through WhatsApp on 055 430 0000 for further assistance.
MTN Ghana – Keeping you connected, wherever you are!