You can access different MTN numbers on the MyMTN App, but only one number can be active at any given time.
If you wish to access another MTN number, you will need to:
- Log out of the currently logged-in account.
- Sign in with the other MTN number.
- Complete the required verification process to access the account.
How to Switch Between MTN Numbers
Follow these simple steps to access a different number:
- Open the MyMTN App.
- Go to the Menu or Account Settings section.
- Select Log Out.
- Return to the login screen.
- Enter the MTN number you want to access.
- Complete the verification process and log in successfully.
Why Am I Required to Log Out First?
This measure helps you to:
- Protect your personal information and account details.
- Prevent unauthorized access to your account.
- Ensure secure transactions and accurate account management.
- Enhance the overall security of your MyMTN App experience.
Need Help?
If you encounter any difficulties logging in, switching between numbers, or completing the verification process, our support team is ready to assist you. Please contact customercare.GH@mtn.com or reach out through any of MTN's official support channels.