My Mobile Money account is dormant. How do I reactivate it?

Having a dormant account can be boring! We can help you reactivate it via below procedures.

Using USSD

Has your Mobile Money (MoMo) account gone dormant after 365 days of no transactions? Don’t worry—reactivating it is quick and easy!

 Just follow these steps:

 Using the link;

https://mtncustomeronlinerequest.mtn.com.gh/

1. Enter Phone number
2. Enter OTP
3. Select MoMo REACTIVATION/CLAIM FORM
4. Generate Forms
5. Enter bio data details
6. Proceed to submit your answers
7. An SMS will be sent with Ticket Number

NB: You can follow up with Ticket Number via any of our digital channels if request is not completed after 24 hours